1. Services

1.1. The Marketplace Model: The Platform acts as a digital intermediary that allows users to discover, book, and schedule various home-based services (“Pro Services”) performed by independent third-party service professionals (“Service Professionals”).

1.2. No Agency or Employment: You explicitly acknowledge that Service Professionals are not employees, partners, agents, or joint-venturers of [The Company]. The Company does not provide Pro Services itself; it only provides the technological infrastructure to facilitate such transactions.

1.3. Modification of Services: The Company reserves the right to add, modify, or discontinue any category of Pro Services at its sole discretion without prior notice.

2. Account Creation

2.1. Eligibility: You must be at least 18 years of age and possess the legal authority to enter into a binding agreement. Use of the Platform is void where prohibited by law.

2.2. Verification: You may be required to verify your phone number via a One-Time Password (OTP). You agree to provide accurate, current, and complete information and update it immediately upon any changes.

2.3. Account Responsibility: You are solely responsible for all activities, including bookings and payments, made through your account. You must notify us immediately of any unauthorized access or security breach.

3. User Content

3.1. Content Definition: "User Content" includes reviews, ratings, photographs, or feedback posted by you.

3.2. License Grant: By posting User Content, you grant the Company a perpetual, irrevocable, worldwide, royalty-free, and sub-licensable license to use, reproduce, modify, distribute, and display such content in any media format.

3.3. Standard of Conduct: You warrant that your User Content does not violate any third-party intellectual property rights, is not defamatory, and does not contain "spam" or malicious code. We reserve the right to remove any content that violates these standards.

4. Consent to Use Data

4.1. Data Processing: Your use of the Platform is governed by our Privacy Policy. You agree that we may collect, store, and process your personal data (including location and contact details) to facilitate services.

4.2. Marketing Communications: By creating an account, you consent to receive transactional and promotional communications via SMS, Email, WhatsApp, and Push Notifications. You may opt-out of promotional messages through your account settings.

4.3. Call Masking: For privacy and security, we may use call-masking technology. You consent to the recording and monitoring of such calls for quality assurance, safety, and dispute resolution purposes.

5. Bookings

5.1. Acceptance: A request for a Pro Service is an offer that is only accepted when a Service Professional is assigned and you receive a confirmation notification.

5.2. Right to Refuse: The Company and Service Professionals reserve the right to refuse a booking for reasons including, but not limited to, safety concerns, inaccurate address, or previous history of user misconduct.

5.3. Rescheduling: Any rescheduling must be done through the Platform. Rescheduling within [Insert Hours, e.g., 4 hours] of the appointment may incur a fee.

6. PRICING, FEES, AND PAYMENT TERMS

6.1. Total Price: The amount payable consists of -
(i) the Pro Service fee,
(ii) Platform fees (convenience/access fees),
(iii) material costs (if applicable), and
(iv) applicable statutory taxes (GST).

6.2. Payment Methods: We support various payment methods (Credit/Debit cards, UPI, Wallets, Net Banking). You authorize the Company to charge your chosen method for all confirmed bookings.

6.3. Collection Agency: The Company acts as a limited payment collection agent for the Service Professional. Receipt of payment by the Company constitutes the discharge of your payment obligation to the Professional.

6.4. Cancellation Fees: If you cancel a booking after the professional has reached the location or within a specified "cooling-off" period, you agree to pay a cancellation fee to compensate for the professional's time and travel.

7. Customer Conduct

7.1. Behavioral Standards: You agree to treat all Service Professionals with dignity and respect. Any form of verbal abuse, physical threat, sexual harassment, or discrimination based on race, religion, gender, or disability is strictly prohibited.

7.2. Safe Workspace: You must ensure the premises where services are to be performed are safe and that the Service Professional has a secure environment to work in.

7.3. No Direct Engagement: You shall not solicit or enter into private service agreements with Service Professionals outside of the Platform. Any violation may result in the permanent suspension of your account and the voiding of all service warranties.

8. Third-Party Services

8.1.Integrations: The Platform may use third-party maps, payment processors, and cloud infrastructure.

8.2. External Links: Links to third-party websites are provided for convenience only. We do not endorse or assume liability for the content, privacy policies, or practices of third-party sites.

8.3. Disclaimer: Any loss or damage arising from your use of Third-Party Services is solely between you and that third party.

9. YOUR RESPONSIBILITIES

9.1.Accuracy of Scope: You must provide a precise description of the work required. If the actual work exceeds the scope described, the Service Professional may revise the quote or refuse the service.

9.2. Utility Provision: You are responsible for providing basic utilities (electricity, water, lighting) necessary to complete the service.

9.3. Valuables: You must secure all valuables (cash, jewelry, electronics). The Company is not responsible for any loss or damage to items not related to the service area.

10. Intellectual Property

10.1. Ownership: All rights in the Platform, including the "look and feel," text, graphics, trademarks, and source code, belong to [The Company] or its licensors.

10.2. Restrictions: You shall not:
(i) use any "robot" or "spider" to monitor or copy Platform content;
(ii) bypass any measures we use to prevent or restrict access; or
(iii) reverse-engineer any part of the mobile application.

11. Term & Termination

11.1. Term: These Terms are effective from the moment you first access the Platform until terminated.

11.2. Suspension: We may suspend your access immediately if we suspect fraudulent activity or a breach of these Terms.

11.3. Termination: You may terminate your account at any time. Upon termination, all licenses granted to you shall cease, but your obligation to pay for completed services remains.

12. Disclaimers & Liability

12.1. No Service Warranty: The Company disclaims all warranties regarding the quality of Pro Services. While we perform background checks, we do not guarantee that the services will meet your expectations or be error-free.

12.2. Limited Happiness Guarantee: If the Company offers a "Happiness Guarantee," it is subject to the specific terms (e.g., claim must be filed within [X] hours, the service must not have been tampered with).

12.3. Liability Limitation: In no event shall the Company be liable for indirect, incidental, or consequential damages. Our total liability is capped at the amount paid by you for the specific booking in dispute.

13. INDEMNITY

13.1.You agree to indemnify and hold harmless the Company, its parent company, affiliates, and their respective officers and employees from any claims, suits, or demands (including reasonable attorney fees) made by any third party (including Service Professionals) due to your breach of these Terms, your violation of any law, or your negligence while receiving Pro Services.

14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

14.1. Governing Law: This agreement is governed by the laws of India.

14.2. Amicable Settlement: Parties agree to attempt to resolve any dispute through mutual discussion for at least 30 days.

14.3. Arbitration: If unresolved, the dispute shall be settled via binding arbitration in [Insert City] under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by the Company.

14.4. Legal Venue: Subject to arbitration, the courts in [Insert City] shall have exclusive jurisdiction over all matters.

15. Grievance Redressal

15.1. Grievance Officer: In accordance with the Consumer Protection (E-Commerce) Rules, 2020, please contact:

Name: [Insert Name]

Designation: Grievance Officer

Email: [Insert Email Address]

Address: [Insert Office Address] 15.2. We will acknowledge your grievance within 48 hours and provide a resolution within one month of receipt.

16. Miscellaneous Provisions

16.1. Severability: If any provision is held invalid, the remainder of the Terms shall continue in full force.

16.2. Force Majeure: We are not liable for any failure to perform our obligations due to events beyond our control (e.g., strikes, pandemics, government orders, or natural disasters).

16.1. Entire Agreement: These Terms, together with the Privacy Policy and any service-specific addendums, constitute the entire agreement between you and the Company.